Replacing your product
under warranty

Please read our support materials and FAQs. If these do not resolve the issue:

  1. Fill in the form below.
  2. IMPORTANT: you will receive an email requesting you to reply with:
    • A legible copy of your original purchase receipt or invoice showing the name of the seller, product and date purchased.
    • Your shipping address (no POs or APOs please).
    • The product’s serial number, if available. The format will look something like this: AB0123-CD456789
  3. After we receive your reply, a Customer Service agent will contact you within 24-48 hours.

Note: Products older than 6 months from original purchase date will be replaced with a refurbished product in like-new condition.

Note: the Warranty Card provided with your Infinity product contains the full terms and conditions of your warranty.

Unless a different warranty period is stated in the Warranty Card provided with your Infinity product, Infinity warrants for a period of 1 year (5 years for any non-powered speakers) from the date of retail purchase by the original end-use purchaser, that this product, when delivered to you in new condition, in original packaging, from a Infinity authorized reseller and used in normal conditions, is free from any defects in manufacturing, materials and workmanship. Refer to the Warranty Card provided with your Infinity product for specific details including what is not covered along with other terms and conditions.

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Please note that our customer service center will be closed for maintenance on Saturday and Sunday, September 16th & 17th, and will re-open on Monday, September 18th. We apologize for the inconvenience

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Sat - Sun: 9:00 a.m. - 5:00 p.m. (ET)

Our phone support is currently closed. Please submit an email or give us a call during business hours: (800) 553-3332

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Sat - Sun: 9:00 a.m. - 5:00 p.m. (ET)

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