Returning your order

Problems with your product?

We would like you to be happy with your product - so we offer a 30 day evaluation period during which you can return your product. Enjoy Free Extended Returns. Purchases made between November 1st, 2018 and December 25th, 2018 may be returned or exchanged thorugh January 31st, 2019.

Note that this offers applies only to products purchased via InfinitySpeakers.com; if you have purchased through a retailer, please follow their return process.

Before requesting a return, you may read through our support materials and FAQs. If your questions are not answered, please reach out to our experts for personal assistance and troubleshooting. If you still need to return your product, please follow these steps:

  1. Log in to your account by clicking Sign In
  2. After logging in click on My Orders and then Order Details
  3. Click Return for Refund and then select the item(s), that you wish to return

If you placed your order using Guest Checkout, you can initiate your return by:

  1. Click on Order Status ; enter your order number, last name and zip code.
  2. Your order will be displayed, and then Order Details
  3. Click Return for Refund and then select the item(s), that you wish to return

Can't find what you are looking for?

Please note that our customer service center will be closed for maintenance on Saturday and Sunday, September 16th & 17th, and will re-open on Monday, September 18th. We apologize for the inconvenience

Call us

Talk to a product expert

Call us now at: (800) 553-3332
Mon - Fri: 9:00 a.m. - 11:00 p.m. (ET)
Sat - Sun: 9:00 a.m. - 5:00 p.m. (ET)

Our phone support is currently closed. Please submit an email or give us a call during business hours: (800) 553-3332

Mon - Fri: 9:00 a.m. - 11:00 p.m. (ET)
Sat - Sun: 9:00 a.m. - 5:00 p.m. (ET)


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